Introduction

Welcome to LaundryWaterSolutions, operated by SUG Labs International Ltd ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

About Our Services

LaundryWaterSolutions operates as a connector service that facilitates introductions between commercial laundries and certified water recycling solution providers. We do not directly manufacture, install, or maintain water recycling equipment.

Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Eligibility

Our services are intended for:

Commercial laundry operations
Business decision-makers and authorized representatives
Users who are at least 18 years of age
Users with authority to enter into binding agreements on behalf of their organization

Our Services

Connection Services

We provide:

Introduction to certified water recycling solution providers
Initial assessments and ROI analyses
Facilitation of communication between clients and solution providers
Information about government rebates and incentives

What We Do Not Provide

We do not:

Directly manufacture or sell equipment
Provide installation services
Offer technical support for equipment
Guarantee specific performance results
Provide ongoing maintenance services

User Responsibilities

By using our services, you agree to:

Provide accurate and complete information
Use our services only for legitimate business purposes
Comply with all applicable laws and regulations
Respect the intellectual property rights of others
Not use our services for any unlawful or prohibited purposes

Information Accuracy

While we strive to provide accurate information about water recycling solutions and potential savings, you acknowledge that:

Performance results may vary based on facility-specific conditions
ROI calculations are estimates based on typical installations
Final performance depends on proper installation and maintenance by certified providers
We make no guarantees about specific outcomes or savings

Third-Party Providers

Certified Partners

We work with certified water recycling solution providers who:

Are independently owned and operated businesses
Have their own terms of service and warranties
Are responsible for their own services and equipment performance
Handle direct commercial relationships with clients

Your Relationship with Providers

Any agreements for equipment or services are directly between you and the provider
We are not party to these agreements
We are not responsible for provider performance or disputes
All warranties and guarantees come from the provider, not us

Intellectual Property

Our Content

All content on our website, including text, graphics, logos, and software, is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

User Content

Any information you provide to us becomes our property to use for business purposes, including sharing with certified providers and improving our services.

Limitation of Liability

To the maximum extent permitted by law:

We provide our services "as is" without warranties of any kind
We are not liable for any indirect, incidental, or consequential damages
Our total liability to you shall not exceed the fees paid to us, if any
We are not responsible for the performance of third-party providers

Government Rebates and Incentives

Rebate Assistance

We provide information and assistance regarding government rebates and incentives. However:

Rebate availability and amounts may change without notice
Final eligibility determination rests with government agencies
We cannot guarantee rebate approval or amounts
Processing times may vary

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your information. By using our services, you consent to our privacy practices.

Termination

We may terminate or suspend your access to our services at any time, with or without cause, with or without notice. Upon termination, your right to use our services ceases immediately.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where LaundryWaterSolutions operates, without regard to conflict of law principles.

International Use

If you access our services from outside our primary operating jurisdiction, you are responsible for compliance with local laws and regulations.

Modifications to Terms

We may modify these Terms at any time by posting updated Terms on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

Dispute Resolution

Informal Resolution

Before pursuing formal action, we encourage you to contact us directly to resolve any disputes.

Jurisdiction

Any legal disputes shall be resolved in the courts of competent jurisdiction where LaundryWaterSolutions operates.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or technical failures.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LaundryWaterSolutions regarding your use of our services.

Contact Information

If you have questions about these Terms of Service, please contact us at:

LaundryWaterSolutions
Operated by SUG Labs International Ltd
Email: hi@laundrywatersolutions.com
Website: laundrywatersolutions.com

These Terms of Service were last updated on September 26, 2025 and are effective immediately.